Savana Blue Pty Ltd (trading as Savana Blue Collective) ("Savana Blue", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, submit an enquiry, book a consultation, complete a business assessment, apply for a position, or engage with our services.
Our services include virtual assistant outsourcing, business operations support, administrative support, customer communication, lead management, workflow improvement, and business systems and automation.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
Depending on how you interact with us, we may collect:
Where relevant to providing services, we may also receive business contact details and other personal information from clients.
We ask that you do not submit sensitive personal information through general website forms unless specifically requested through an appropriate secure process.
We may collect personal information when you:
We may also receive information from business clients, authorised representatives, service providers, referees, and publicly available business sources where lawful and appropriate.
Certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.
We may use personal information to:
We will not use personal information for unrelated purposes unless permitted by law or with your consent where required.
We may send you relevant information about our services, business updates, and offers where we have the necessary consent or another lawful basis to do so.
You may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.
We aim to comply with applicable electronic marketing requirements, including the Spam Act 2003 (Cth).
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, measure marketing performance, and improve our services.
Depending on the tools enabled on our website, these technologies may collect information about your device, browsing activity, traffic sources, and interactions with website forms and pages.
Our website may use analytics, advertising, CRM, and website tracking technologies. The specific technologies currently enabled will be confirmed and disclosed in this section before publication.
Website tracking technologies: [Insert verified list of active tools, such as Google Analytics, Google Ads conversion tracking, Meta Pixel, or GoHighLevel tracking, only where actually installed.]
You can manage cookies through your browser settings and, where available, our website's cookie preferences.
Disabling certain cookies may affect some website features.
We may disclose personal information to trusted third parties where reasonably necessary for our business operations and services, including:
Our website and business operations use digital systems to manage enquiries, appointments, communications, and workflows. The specific providers used for these activities will be confirmed against our current systems before publication.
Verified service providers: [Insert confirmed CRM, automation, website, scheduling, communication, recruitment, and other relevant service providers.]
We take reasonable steps to ensure that personal information is handled appropriately by parties who receive it.
We do not sell personal information to third parties.
Savana Blue Pty Ltd (trading as Savana Blue Collective) works with team members and contractors located outside Australia, including in the Philippines.
As a result, personal information may be accessed, processed, or disclosed in the Philippines where necessary for business operations, recruitment, or service delivery.
We take reasonable steps to protect personal information handled overseas, including through appropriate access controls, confidentiality obligations, and other safeguards.
Other countries may have privacy laws that differ from those in Australia.
Where the Australian Privacy Principles apply, we take reasonable steps to meet our obligations relating to overseas disclosures.
We take reasonable administrative, technical, and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
These measures may include access restrictions, secure systems, confidentiality arrangements, and appropriate security practices.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing business relationships, delivering services, administering recruitment, maintaining records, and complying with legal obligations.
Retention periods may vary depending on the type of information, the purpose of collection, applicable legal requirements, and our operational needs.
When personal information is no longer required and there is no legal or legitimate reason to retain it, we take reasonable steps to securely delete or de-identify it.
Internal confirmation required: The company's actual retention and deletion practices for website enquiries, CRM contacts, client records, and recruitment applications must be checked before publication.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or outdated.
To make a request, please contact us using the details below.
We will consider requests in accordance with applicable privacy laws and may need to verify your identity before processing them.
If you have concerns about how we collect, use, store, or disclose personal information, you may submit a privacy complaint using the contact details below.
We will acknowledge your complaint, review the circumstances, investigate where appropriate, and communicate our response within a reasonable timeframe.
If additional information is required, we may contact you during the review process.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Privacy complaints contact: https://www.oaic.gov.au
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
When individuals apply for employment, contractor positions, virtual assistant opportunities, or other roles through our website or recruitment channels, we may collect information relevant to assessing their applications.
This may include:
We use this information to review applications, assess suitability, communicate with candidates, coordinate interviews, conduct relevant recruitment assessments, and manage recruitment decisions.
Applicant information may be accessed by authorised recruitment personnel, relevant team members, and prospective clients where appropriate for the recruitment process and where lawful.
We take reasonable steps to restrict access to recruitment materials and protect them against unauthorized disclosure.
We may retain applicant information for recruitment administration, recordkeeping, or consideration for future opportunities where appropriate and permitted by law.
Applicants may contact us to request access to, correction of, or deletion of their information, subject to applicable legal requirements and permitted exceptions.
Recruitment retention and sharing practices: [Confirm whether candidate profiles, CVs, and introduction videos are shared with prospective clients, whether consent is obtained, and how long unsuccessful applications are retained.]
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or legal requirements.
The updated version will be published on our website with a revised effective date.
For privacy-related enquiries, requests, or complaints, please contact: